Privacy Policy

Returns & Refunds Policy

At Blessed Bros, we want you to love your purchase. If you're not completely satisfied, we're happy to help.

Please read our returns and refunds policy below before making a purchase.

1. Returns Policy

We offer a 14-day returns policy for online orders.

If you wish to return an item, please notify us within 14 days of receiving your order. Once you've notified us, you have a further 14 days to send your item back.

To qualify for a full refund, returned items should meet the following conditions:

Unworn, unwashed and in their original condition.
All original labels and tags must remain attached, where applicable.
Items should be returned in their original packaging, where possible.
Items must be free from damage, stains, odours and signs of wear beyond what is necessary to try them on.

You are welcome to try on your purchase as you would in a shop. However, we reserve the right to make a deduction where handling beyond this has reduced the item's value.

2. How to Request a Return

To request a return, please contact us through the contact form on our website within 14 days of receiving your order.

Please include:

Your full name.
Your order number.
The item you wish to return.
Your reason for returning (optional).

Our customer service team will provide you with the return address and instructions.

Please do not send any items back without contacting us first, where possible.

3. Return Shipping

Customers are responsible for return postage costs unless the item is faulty, incorrect or otherwise requires a remedy under applicable consumer law.

We strongly recommend using a tracked postal service and retaining your proof of postage.

Blessed Bros cannot take responsibility for return parcels lost or damaged in transit before they reach us, subject to your statutory rights.

4. Refunds

Once your return has been received, we will inspect the item and process your refund in accordance with your statutory rights.

Eligible refunds will be issued to your original payment method within 14 days of receiving your returned item or receiving satisfactory evidence that it has been sent back, whichever is earlier.

Where you exercise your statutory right to cancel, we will also refund your original standard delivery charge, if applicable. Additional charges for express or premium delivery are non-refundable beyond the standard delivery amount.

Please allow additional time for your bank or payment provider to process your refund.

5. Exchanges

We currently do not offer direct exchanges.

If you require a different size, colour or style, please return your original purchase in accordance with this policy and place a new order through our website.

All replacement purchases are subject to stock availability.

6. International Orders

We welcome international customers. However, please note the following:

We do not offer international exchanges.
International customers are responsible for applicable customs duties, import taxes and clearance fees imposed by their destination country, unless otherwise stated at checkout.
Any international return postage costs are the customer's responsibility, except where applicable consumer law requires otherwise.
Original international shipping charges will be refunded where required by applicable law.

Any applicable customs charges or import taxes paid directly to third parties are generally non-refundable by Blessed Bros.

International returns remain subject to any mandatory consumer rights applicable in the customer's country.

7. Pre-Orders

Certain Blessed Bros products are available exclusively for pre-order.

Estimated dispatch dates will be provided on the relevant product pages. These dates are estimates and may occasionally change.

If you wish to cancel a pre-order before dispatch, please contact us.

Standard pre-order clothing remains eligible for applicable cancellation and return rights. Custom-made or personalised products may be subject to different rules, which will be clearly communicated before purchase.

8. Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible through our website.

Where possible, include your order number and clear photographs of the issue.

We will investigate and arrange an appropriate resolution in accordance with your statutory consumer rights, including covering reasonable return postage where required.